A great golf store will provide great customer service. The same can be said for golf clubs and golf lessons. I have three favorite stores in my area. They are Gold’s Discount golfer, Hanes in Livermore, and Callaway in Burbank. All of them offer good prices on quality products and top notch customer service. My advice to you is to get a golf lesson from a store that has a reputation for providing excellent customer service.
A great golf store should be knowledgeable about golfing equipment and offer many options for every ability level. You should never have to pay more than you can afford for your golf equipment. If you are having trouble affording your golf set, ask the golf store manager if they can order it for you. This is a very big advantage because you will not have to worry about paying too much or any markups.
When you go into a golf store today and look around, do not feel pressured by the salespeople. Just walk away and look around. Ask questions when you are not sure. The biggest customer service mistake that I see is for people to walk away and not to return.
The employees at these stores are very knowledgeable about golfing products. Many are retired professionals who know the ins and outs of all of the golf products available. If you have any concerns about a product or if you have questions about a golf product, ask the associate that is working the counter. As long as you are respectful and you do not push the sale, you will receive excellent customer service. Some of the top quality golf products are offered through these locations.
You may have to wait a while for your order to arrive. Most of the time this is due to the store needing to prepare the item for shipping. Just understand the shipping time. If you are ever concerned about the customer service at these stores, don’t be afraid to leave and go somewhere else where you can get better customer service.
You should never have to feel rushed when trying to get any kind of product ordered. If you have any concerns, feel free to call the number on the tag. Most stores will be happy to address any concerns you may have. The most important part of receiving great customer service in the golf store is to make sure that the person working the counter is courteous and that they show you respect when you ask questions. If the employee does not treat you like you’re important, you should keep going.
You want to follow-up with the customer to make sure they were happy with their experience. Most of the time customers are thrilled to tell friends and family what a great experience they had at the golf store. Let them know that you are very aware of the golf consumer base and you take their concerns seriously. A great customer service department is the best way to get more customers in the door. If they are not happy, they won’t stay.
Overall, just be polite to everyone that comes into your golf store. If the staff is helpful, talkative, and personable with everyone, then you are off to a great start. They are the first people that will remember your name when they need golf supplies. Treat them well, they will keep referring you to others and they will become your regular customers.
Make sure you stay on top of your customers’ needs and requests. The customer service department is the place to call for any issues or questions. You can let them know when they have something ready. You may have to order something on short notice but it’s better than not having anything to use. Also, be on the lookout for other customers who are in your store and need to ask any questions that they have about golf products or services.
Letting customers know how your employees are, what the weather is like outside, if there is any noise, and other information that will give them a better experience in your store will only help your business. A great golf customer service department is the key to making all of your sales and customer service efforts a huge success. It will improve the way you interact with your customers and they will walk back into your golf department with more confidence.
If you can’t afford a great customer service department, it may be time to re-evaluate your entire golf product line. If it’s not broken, why fix it? If it’s something that isn’t meeting your customers’ needs or wants, then make it better. Remember, people are always going to complain no matter what you do, so keep your staff educated and trained so that they are prepared to handle any and all customer service issues that come your way.